Refunds

Please take note of the following toll free telephone number CHANGES for refund queries:

From Jamaica:
1-888-359-2475, prompt 9, prompt 9

From North America & Caribbean:
1-800-523-5585, prompt 2, prompt 9, prompt 9

In a bid to serve you more efficiently, we request the following 2 options be used when submitting a refund application request:

1.  E-mail: refunds@airjamaica.com
2.  Mail: 72 Harbour Street, Kingston, Jamaica

Please utilize only the 2 options above for the submission of refund applications and for queries contact us direct on the toll free numbers provided.

As a reminder all refund requests MUST include the following:

• Passenger’s name
• Name of person submitting the request if it differs from passenger
• Mailing address
• Contact number
• Record locator
• Ticket number
• Reason for refund